Failure to start when it mattered
These systems are bought for a scenario that happens rarely, which means a defect can sit undiscovered for months. The failure and the discovery are usually the same event.
Common problems with whole-home generators work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Commissioning that was skipped
A generator needs load testing and configuration at handover, not just physical installation. Where the commissioning record is missing, it generally wasn't done.
Transfer switches that don't cover what was sold
Whole-home was often quoted and a partial switch installed. The circuits actually connected are the difference between what you bought and what you own.
Placeholder imagePhoto: close-up of a common whole-home generators defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
Dealing with one of these?
Tell us what happened and we'll tell you whether it's something we can help with.
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