Notice at Collection

When you submit an application we collect identifiers (your name, email address, and phone number) and information about your situation (the type of dispute and roughly what you are owed). If we take your advocacy file on, we also collect the documents you upload.

We collect it to evaluate whether we can help, to pursue your advocacy file, and to contact you about it.

Before we take payment we confirm your identity. That step collects a government identifier. In the United States that is your Social Security number, which is sensitive personal information, and it is collected only to confirm you are who you say you are.

A third-party service provider under contract carries out the check. You enter the identifier into that provider’s flow rather than into this site; we do not receive it and hold no field capable of storing it. We keep only the result and the date. See our Privacy Policy.

We use automated systems, including AI, to collect and organise information about your advocacy file, to review documents you provide, and to evaluate requests for our services against our criteria. Conversations with our assistant and information recorded from your documents are kept as part of your file.

Information is processed by third-party service providers under contract and is not used to train their models. Depending on where you live, you may have rights in connection with automated processing and profiling, including in relation to decisions that produce legal or similarly significant effects. See our Privacy Policy.

We keep information for as long as we need it for the purpose we collected it, and then for as long as we are required to keep it.

In practice: while we are assessing your request, and, if we take your advocacy file on, for as long as we are working on it. After that, for as long as a claim arising out of it could still be brought, and for as long as tax, accounting and record-keeping rules require. Records of your consent to be contacted are kept for as long as a claim about that contact could be brought, which is longer than we keep the rest.

If you ask us to delete your information we erase or anonymise it, except where we are required to keep it. Where that applies we tell you which part we kept and why.

We do not sell your personal information and we do not share it for cross-context behavioural advertising. See Do Not Sell or Share.

The full description of how we handle your information is in our Privacy Policy.