Terms of Service

Satisfy is not a law firm and does not provide legal advice. We are a consumer advocacy service. Using this site or our service does not create an attorney-client relationship, and nothing we provide is a legal opinion. If you need legal advice, consult a licensed attorney in your state.

We evaluate disputes between consumers and businesses and, where we take an advocacy file on, pursue it on your behalf through correspondence and escalation. We do not represent you in court.

An engagement cost is charged once we agree to take your advocacy file on. It covers the cost of starting work and is credited against our recovery share. The recovery share is a percentage of any amount recovered, and if we recover nothing the engagement cost is the only amount payable. Current figures are on our pricing page.

The binding terms live in the consumer service agreement you sign before we begin work. This section summarises them and must not contradict it.

We do not guarantee that any amount will be recovered, or that a business will respond at all. Any description of how an advocacy file might proceed is an expectation, not a promise.

Information you give us must be accurate and complete to the best of your knowledge. Pursuing a claim on the basis of false information exposes both of us, and we may stop work if we find it.

Access to your portal is tied to your email address. Keep control of that inbox, because anyone with access to it can request a sign-in link.

We are responsible for doing the work we agreed to do, with reasonable care. We are not responsible for the outcome of your dispute, for what the business you are in dispute with does or fails to do, or for losses that were not a foreseeable result of something we got wrong.

To the extent the law allows, our total liability to you for anything arising out of your use of this site or our service is limited to the amount you have paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

If a claim is brought against us because of information you gave us that you knew was untrue, or because of something you did with this site that broke the law or these terms, you agree to cover the reasonable costs we incur dealing with it. This does not apply to anything caused by our own failure to do what we agreed to do.

Tell us first. Most problems are quicker to fix directly than through a process, and we would rather hear about it.

We do not require you to arbitrate, we do not ask you to give up your right to bring a claim, and we do not ask you to waive taking part in a class action. Nothing in these terms limits any right you have under the consumer protection laws of the state you live in.

These terms deliberately do not name a governing state or a court. Choosing one is a substantive decision with consequences for people who live somewhere else, and we would rather leave your rights where the law already puts them.

You can stop using this site at any time, and you can ask us to close your account.

We may stop providing this site, or stop providing our service to you, if you break these terms, if information you gave us turns out to be materially untrue, or if we cannot lawfully continue.

If we are working on an advocacy file for you, ending that is governed by your consumer service agreement rather than by this page, and nothing here shortens what that agreement gives you.

We may change these terms. When we do, the updated version appears on this page with a new effective date, and continuing to use the site after that date means you accept it.

If a change affects an advocacy file we are already working on, your consumer service agreement governs and we will tell you directly rather than relying on this page.