When a vendor doesn't deliver the day you paid for
The date cannot be rerun. What can be recovered is the money, and event contracts are unusually specific about what was owed.
What this usually looks like
Wedding and event disputes carry a weight that most consumer disputes do not. The money matters, but the thing that actually went wrong cannot be redone, and being told to file a complaint and wait is its own kind of insult.
What works in your favour is the paperwork. Event contracts spell out deliverables, hours, headcounts, and cancellation terms in a level of detail that most home improvement contracts never approach. When a vendor fell short, the contract usually says so plainly.
We take it from there, so you are not negotiating with a vendor about your own wedding.
The vendor cancelled, and the deposit did not come back
A cancellation close enough to the date that rebooking cost far more than the deposit you lost.
What arrived was not what was contracted
Fewer hours, a substitute performer or photographer, a different menu, or a headcount that did not match what you paid for.
The deliverables never came
Photographs or video promised within a set period that are now months overdue, with the vendor no longer responding.
How it works from here
Read the process for weddings & events for the whole shape of it, or what financial redress means if this is the first you have heard of any of it.
Finding out where you stand costs nothing. There is a charge when we take an advocacy file on, and after that we are only paid out of what we recover.
Tell us what happened
Two minutes, no payment, and no need to explain it more than once.
Would rather read first? How the process works or start the full application.